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Return-Policy

Return Policy

We at PartsEngine.ca understand that returns and exchanges can be a pain; that is why we have made it our goal to minimize that pain for our customers.

If you are unhappy with any item you have purchased, or if there has been an error with your order (and it meets the Return Requirements below), it can be returned at any given time within 365 days of the delivery date.

FAQs

Any product that is in its Original Condition and returned in its Original Packaging (All products needs to be returned with all accessories, instructions/paperwork, parts and packaging material that it was sent with).

Any items returned new or used may incur restocking fees depending on the manufacturer.

Discounted products are returnable, however, we reserve the right to cancel any order due to any unauthorized, altered, or ineligible uses of a discount.

Some products, including (but not limited to) custom patterned and custom painted items, are not returnable.

In the case of manufacturer defect or a PartsEngine.ca error, these items may be returned for credit.

Please review the list of non-returnable products below:

  • Some N-Fab side steps and products
  • Some UnderCover products
  • Special Ordered Items (Once you have proceeded with the order it cannot be cancelled, exchanged or refunded.)
  • Used or Installed Products
  • Custom built/made to order Products
  • Certain Oversized Products
  • CTS requiring LTL / Truck-Load shipping.
  • Wheels & Tires that have already been Mounted or Balanced.

    Please ensure that all wheels are dry fit tested on the vehicle, prior to mounting tires. Any mounted wheels will not be accepted as a returnable product and no credit will be issued.

  • Ready-To-Go Packages (Pre-assembled)
  • Products that contain chemical compositions. (Detailing liquids, lubricants, etc.)
  • Gift Cards
  • Discontinued Products

For a faster exchange, PartsEngine.ca recommends that you re-order the correct item from our website once the return for the original item as been approved.

As soon as confirmation of the original purchased product has been provided, we will issue a refund back to your account.

Please allow 3 to 7 business days for a refund/credit to be issued, once the refund/credit has been issued you will promptly be provided with a transaction ID number for further reference.

Please note, it can take your financial institution anywhere from 1 to 7 business days to reflect the credit onto your account.

Should your order arrive with damages, you may refuse shipment. If this occurs, please take images of the damaged product and contact our Customer Care Specialists who will be more than happy to further assist you.

Should you discover the product is damaged AFTER opening the package, please take images of the damaged product and contact our Customer Care Specialists. We will schedule a pickup and a replacement will be processed as soon as we see a scan with the courier, confirming that the item has been picked-up. We kindly request customers repackage all items and accessories back into the original box for a pickup by our courier.

To ensure you receive your replacement product in a timely fashion, we ask that customers provide image(s) of the damaged box or items.

Please contact our Customer Care Specialist immediately. We will review the details and provide you with the next appropriate steps.

If for some reason you do not receive your purchase and an order tracking number was provided, please notify us immediately. We will work with the courier to locate the package and get it to you as soon as possible.

In most cases the courier will be able to locate the package and will have it delivered within 1 or 2 business days - however, if the courier confirms the package is lost in transit, we will make the arrangements to ship a replacement.

In this scenario we kind advise that you Request a Return and additionally provide a picture of the incorrect product received. Once confirmed, our Customer Care Specialists will providing instructions in regards to the next steps.

Every product we sell is backed by a manufacturer’s warranty. Each warranty has specific guidelines and terms unique to the manufacturer.

The warranty for each product is specific to the manufacturer’s policy, which is generally repair or replacement. PartsEngine.ca will not compensate for damages incurred during the product’s installation or use or reimburse any labour or installation fees under any circumstances.

Customers requesting warranty information can contact our Customer Care Specialists. We may either file a warranty claim on your behalf or assist in obtaining the contact information for the manufacturer, so that you may communicate with them directly.

Note: Contacting the manufacturer directly can expedite the warranty process as they may make arrangements to have replacement(s) delivered to you directly. Should you request for PartsEngine.ca to take action on your behalf the process may take a little longer.

When making a warranty claim through PartsEngine.ca please be advised that any and all freight charges are the responsibility of the consumer, and not the responsibility of PartsEngine.ca.

PartsEngine.ca will assist in sending a request to the manufacturer on your behalf. Please do note that refunds are not allowed on warranty claims as the manufacturer’s warranty stipulates the right to repair or replace defective items.

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