PartsEngine.ca offers free ground shipping to anywhere in Canada.
Some restrictions do apply: Shipments to PE, NT, NU,YT and any zone without ground shipping might require extra shipping charges. (Extra charge may incur for Yukon, Northwest Territories, and Nunavut). Certain oversized products might require extra shipping charges. (Such as Fifth Wheel Hitches, Grille Guards, Bumpers, and select Tonneau Covers)
Some of the items exceeding the size limits for standard ground shipping must be sent by truck or freight delivery. PartsEngine.ca now offers free oversize shipping for majority of items, look for the label "Eligible for Free Oversize Shipping". Please allow 5-10 business days for delivery once the item is shipped. A carrier representative will contact you to schedule the delivery. Someone over 18 years old may be required to be represent to sign for the delivery and ID will be required for verification purposes. Shipments to residential address, the province of NT, NU, YT and any remote area may require additional charges.
Please be aware that reasonable access is required for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to outside of the building at the street level. And an inside delivery will cause additional charges. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.
Packaging Damage - Prior to signing for your order please make sure to inspect the Packaging for any signs of damage and mark them on the drivers receipt. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at email@example.com or call 1-(877)920-3778 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.
Concealed Damage - Immediately after receiving your order, open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims.Please contact us promptly at firstname.lastname@example.org or call 1-(877)920-3778 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
Our in-stock items usually ship within 3 business days from our warehouse located in Toronto. Please allow an additional 1-6 business days for delivery to your door (depending on location). Most of the items we sell are in stock, however some custom made products might require special order and more time for delivery. Some items are shipped from the West Coast where delivery time can be up to 7 business days.
Please note that delivery time is only an estimate, if there is an unexpected delay, our customer service representatives will notify you by phone or email for an opportunity to keep your order or cancel for a complete refund.
Available shipping method may vary for different type of products.
A tracking number will be sent to your registered email when your order is ready to ship. You can also check for your tracking number from My Account under the Order Status section.
For security reasons and to protect your valuable purchases, all PartsEngine.ca deliveries will require adult signature. You may request to waive the signature upon placing the order; however, in doing so, you absolve PartsEngine.ca of any responsibility pertaining to lost or stolen items. Please notify our Customer Care Specialists of your desire to waive the signature requirement at the point of purchase over the phone, or immediately after the order is placed online. Please note all packages will be delivered with a signature requirement, unless notified. PartsEngine.ca recommends these notifications be done over the phone as requests via email may not be handled before the order is processed. Due to safety and security reasons, signatures may not be waived once packages have been shipped out.
PartsEngine.ca offers a local return drop off option. Customers inquiring about this option can contact our Customer Care Specialists, and if desired, PartsEngine.ca will make the arrangements for the local drop off. Please allow 2-3 business days for the request to be processed. Requests for drop off must be made before the product has been processed for shipment.
An additional re-routing fee of $12 per package will be charged to the customer in the following situations:
Customers requesting replacement parts for products should contact one of our customer service representatives. Many manufacturers provide replacements of missing parts/pieces or damaged/broken parts and can oftentimes ship directly to the customer. If in the event that PartsEngine.ca is required to provide the replacement parts on behalf of the manufacturer, you will be charged for their delivery.
Customers returning items under a manufacturer’s warranty are responsible for any and all shipping fees that may be incurred. Customers wishing to return items outside of PartsEngine.ca’s 365-day return policy must contact the manufacturer for any warranty issues.
Before you sign for your order, please inspect the packaging for signs of damage. If a substantial damage is present, please do not sign the delivery receipt and refuse the order. After you have refused the order, please notify our customer service team immediately at email@example.com or call 1877 920 3778 to speak to our customer service representatives for a replacement order or a complete refund.
If in any case that you need to return your order, we offer a 365 day Return guarantee*. For return and exchange procedures please see our Return Policy for more details.