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Shipping & Delivery Policy

Shipping Cost:

Here at Parts Engine Canada, we offer free ground shipping within Canada.

Some restrictions do apply: Shipments to PE, NT, NU,YT and any zone without ground shipping might require extra shipping charges. (Extra charge may incur for Yukon, Northwest Territories, and Nunavut). Certain oversized products might require extra shipping charges. (Such as, but not limited to: Fifth Wheel Hitches, Grille Guards, Bumpers, Cargo Management Systems and select Tonneau Covers)


Shipping Options:

We offer a range of shipping options to make shopping at Partsengine.ca as convenient for you as possible.

  • Ship to home or work.
  • Free Pick up at local Richmond Hill Warehouse.
  • We work with a variety of different courier to ensure packages are delivered on a timely basis.

Our Courier Partners

partsengine.ca ship via fedex
partsengine.ca ship via canada post
partsengine.ca ship via purolator
partsengine.ca ship via canpar
partsengine.ca ship via ups


Signature Request Option:

  • You may add a signature request to the order by simply adding a note to the order notes located in the shopping cart section
  • You may also contact us promptly at customerservice@partsengine.ca or call us at 1-877-920-3778 within 24HRS to ensure deliveries instructions can be applied to the order

Waive Signature Option:

  • PartEngine will not be liable for any stolen or lost goods due to a signature removal request on any orders.
  • A lost package/shipping trace can be opened upon the recipient's request.

Processing & Shipping Times:

  • Majority of orders are processed on the following business day.
  • During higher than normal volume of sales, orders make take up to 2 business days to process.
  • Once an order has been processed and prepped for shipping, tracking information will be emailed to you.
  • Local GTA orders can take up to 2-3 business day to deliver (including processing time).
  • Deliveries outside of ON can take up to 4-8 business days for delivery (including processing time).
  • LTL ( Less Than Truckload ) Shipments will take 1-3 business days to process before shipping.

LTL Shipping (Less than Truckload):

  • Majority of orders are processed on the following business day.
  • All LTL orders require 2-3 business days for processing before shipping.
  • Once your order has been picked up from our facility, the courier will contact you to arrange a specific date and time preferred for delivery.
  • Upon delivery, anyone at your household/work over the age of 18 years old may sign for the package.
  • To ensure a smooth an safe delivery, make sure the surrounding delivery area is clear and hazard free.

LTL Shipping Damage:

  • Upon delivery, please conduct a thorough search of the package(s)
  • If any substantial damages are present during your search, you may refuse the shipment right away and take images of the damaged area(s) of the product(s).
  • Once the shipment is refused, please contact us promptly at customerservice@partsengine.ca or call us at 1-877-920-3778.
  • Once Parts Engine has been contacted, we will process a shipping damage claim and prepare a new shipment
  • Once the replacement item has been processed and prepped for shipping, the courier will contact you to arrange, date, and time for shipping.
  • Upon accepting your shipment, if you notice signs of “concealed damage(s)” please contact us promptly at customerservice@partsengine.ca or call us at 1-877-920-3778
  • Images will be required to process an RMA return and to file a shipping damage claim.
  • LTL shipping damage claims can take up to 4 business days to process.
  • To ensure a quick RMA turnaround please make sure you provide the RMA agent with photos and as much information as possible to support your case.
  • RMA processing times may take up to 3-6 business days before it’s finalized.

Redirect Shipments:

  • If you wish to re-route your shipment, a fee of $15.00 will be charged to the customer.
  • Customers will be charged a 1-way shipping fee if a re-route is requested (charges may vary depending on distance and weight/size of package)
  • All shipments requested to be re-routed back to the shipper due to unforeseen reasons will be charged 2-way shipping (max. shipping rate $50.00+tax each way)
  • If any deliveries are missed, packages will be sent to a local depot for pick up (number of days may vary depending on the courier company). If your package exceeds the number of days allowed at the depot, shipment(s) will automatically be routed back to the original shipping location. Customers will be charged a 2-way return shipping fee (max. shipping rate $50.00+tax each way) if packages are returned to the sender
  • Any orders requested to be re-shipped out will be charged a 1-way shipping fee to the selected shipping destination (charges may vary depending on distance and weight/size of package)


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