Privacy Policy
PartsEngine ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our websites, use our applications, or interact with any services we provide.
Information We Collect
We collect information from you when you interact with our services. We only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances, as required under PIPEDA. This includes:
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a) Personal Information
Information that identifies you directly, including: name, email address, postal address, phone number, and payment details (processed securely through third-party providers).
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b) Usage Data
Information about how you interact with our services: IP address, browser type, device information, pages visited, time spent on pages, and referral URLs.
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c) Information from Third Parties
We may collect data from partners, advertising networks, and analytics providers to improve our services.
How We Use Your Information
We use your information to:
Providing and Improving Services
- Fulfill and manage orders
- Enhance website functionality and user experience
- Develop new services and features
Communication
- Provide updates on orders or services
- Send newsletters, marketing materials, and promotional offers (We comply with Canada's Anti-Spam Law (CASL) regarding commercial electronic messages. You may unsubscribe at any time using provided links or by contacting us.)
- Respond to customer inquiries and support requests
Analytics
- Monitor and analyze user activity to improve site performance and services
- Optimize our marketing and advertising strategies
Legal Compliance
- Meet obligations under applicable laws and regulations
- Prevent fraud, abuse, and illegal activities
We collect and process your information based on the following grounds: (1) Your consent (e.g., marketing communications); (2) Contractual necessity (e.g., fulfilling your orders); (3) Legal obligations (e.g., record-keeping); and (4) Our legitimate interests (e.g., improving our website and services).
Data Sharing
We do not sell your personal data. However, we may share your information under these circumstances:
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Service Providers
We work with trusted partners for:
- Payment Processing
- Order Fulfillment and Shipping
- Data Analytics
- Marketing Services - these providers only receive the data necessary to perform their services and are bound by confidentiality obligations. Some of our service providers may store or process your personal information outside Canada (including the United States). Your information may be subject to the laws of those jurisdictions.
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Legal Obligations
We may share data to comply with:
- Legal Obligations
- Court Orders
- Requests From Law Enforcement
- Protection of our rights, safety, and property
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Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that process.
Security
We implement reasonable safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes:
- SSL encryption for data transmission
- Access controls and authentication protocols
Despite our efforts, no security system is impenetrable. We encourage you to take steps to protect your own data online.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Operate essential site functions
- Remember your preferences (e.g., cart contents)
- Analyze traffic and user behavior
- Serve relevant advertisements
By using our site, you consent to our use of cookies. You can withdraw your consent by adjusting your browser settings. For details, refer to your browser's help documentation.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Data Retention
We retain your data only as long as necessary for:
- Providing services
- Legal compliance
- Resolving disputes
- Enforcing our agreements
For example, purchase records are retained for 7 years to meet tax obligations, while marketing preferences are kept until you withdraw consent. When data is no longer needed, it is securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate data
- Request the deletion of your personal data
- Object to certain processing activities
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at customerservice@partsengine.ca
Data Deletion Requests
If you wish to request deletion of your information, email us at customerservice@partsengine.ca
SMS Communications
If you opt in to receive SMS updates, your phone number will be used solely for sending transactional updates and marketing messages (with your consent). Message and data rates may apply. For complete details, please review our SMS Terms of Service.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
Last Updated: July 16, 2025
Contact Us
For questions, concerns, or privacy-related requests:
customerservice@partsengine.ca