Shipping Issue
If there is an issue with your shipment, contact Customer Service immediately. Lost shipments must be reported within one week of the last carrier update. We will assist with filing claims, though results and timelines are determined by the carrier.
In the event a carrier deems a package as delivered and the customer believes it to have been stolen, we will assist in filing a report with the appropriate local authorities. PartsEngine.ca will not be held liable for such loss and is not obligated to issue a replacement, refund, or compensation.
Signature may or may not be required upon delivery. Capturing the signature is at the carrier�s discretion. Signature requests cannot be removed from the package once shipped. Please ensure there is a designated consignee to receive the package. Packages may be returned after failed delivery attempt/s or after a depot hold of 3-5 business days. If returned, reshipment and related fees may apply. Address errors resulting in returned shipments may also incur fees.
Damaged Upon Arrival
We know how disappointing it can be to receive a damaged or defective product. Our team is here to make the process simple and ensure you receive a proper replacement as quickly as possible.
To ensure a smooth process, shipments must be inspected upon delivery. Keep all the original packaging and accessories and do not attempt to use or install the product, otherwise the claim may be denied. All damage claims must be accompanied with pictures of the shipping label and of the damages to the packaging and product.
Shipments may be refused if damaged, however allow for delays. Do not sign the BOL for LTL shipments unless the product has been thoroughly inspected and confirmed to be received in good condition. If the product is damaged, indicate so on the BOL or indicate this as the reason for refusal.
All damages must be reported to our Customer Service team within 48 hours of delivery (24 hours for LTL shipments). Claims reported outside these timeframes may be denied.
Shipping Error
If you receive an incorrect item, notify our Customer Service team immediately so the error can be corrected. Shipping errors reported outside of 30 days from receival will be refused. Products must be unused, not installed, and returned in their original packaging with all components.
Fitment Issue
Products must be test-fitted before installation. Wheels must be dry-mounted, as once tires are installed or the wheels are mounted, they cannot be returned. Do not dispose of the packaging or content.
If a recommended item does not fit, we�ll arrange an exchange or return at no cost to you, so long as the product meets our return policy. If the product falls outside our return policy, our Customer Service Team or the manufacturer�s technical support to troubleshoot the issue.
Missing Part or Component
Report missing parts or components within 30 days of delivery. Do not install the product and keep all packaging intact. Customer Service will assist with sourcing missing parts or arranging an exchange.