Mounting and Balancing
Mount and balance orders require an additional 4-7 business days, with possible delays during the peak season. Once placed, these orders cannot be altered, cancelled, or returned. Approved changes or cancellations will incur a 20% fee and may incur further delays.
Tires with white lettering are mounted facing inward unless otherwise requested at the time of purchase on the order notes.
Special Order
Special order products are indicated on the product page, at checkout, and on your invoice, or you may be notified by email. These items are procured from manufacturers or suppliers outside of our standard stocking routines and cannot be cancelled or returned. If eligible, cancellations or returns may be subject to a 10%-30% restocking fee. By placing the special order or asking to proceed, you agree to these terms.
Some products may incur additional fees. Timelines provided are estimates and may vary or change based on production or transit delays. PartsEngine.ca reserves the right to cancel special orders.
Request or Adjustment
To make a request or modify your order, please include it in your order notes at checkout or contact us immediately before the order is processed. We will make every effort to accommodate, but changes after processing cannot be guaranteed and may result in return fees or additional fees.
Inspection
Orders are to be inspected upon delivery for missing, damaged, or incorrect items. Discrepancies or issues must be reported within 48 hours of delivery (24 hours for LTL/freight) to our Customer Service team. Failure to report issues within the required time frame may affect eligibility for returns, exchanges, refunds, or compensation.
Keep all original packaging and components and do not attempt installation until resolved.
Cancellation
Please contact our Customer Service Team promptly via email or phone to request a cancellation (restrictions apply). While we try to accommodate requests, cancellations are not guaranteed. We are unable to revise or stop a shipment after it has been processed or has entered the shipping cycle.
Approved cancellation of mount and balance packages will incur additional fees.
If cancellation is not possible, you may return the product after delivery in accordance with our Returns Policy, though fees may apply. Refusing delivery may delay the return process by up to 30 days and could incur additional charges.
Orders held for pickup cannot be cancelled 30 days after being marked �ready for pickup.�