Ordering and Payment
All our products are listed in Canadian Dollars before taxes or additional fees and are subject to change without notice. The price charged will be the one in effect at the time the order is placed.
All orders must be paid in full at the time of purchase. We accept Visa, Visa Debit, Mastercard, American Express, and Affirm Installments. Once an order is placed, an automated confirmation email will be sent to confirm your order and payment.
All payments are processed securely through our payment gateway. We do not store or have access to your payment details.
All transactions are subject to verification. If the billing address on file with your bank does not match the invoice address, your order may be delayed for review and may require additional verification. If a verification cannot be completed, PartsEngine.ca reserves the right to cancel your order for a full refund or request additional documentation.
PartsEngine.ca reserves the right to accept or reject any order at our sole discretion and may refuse service or cancel if necessary.
Additional Fee
Certain products may incur additional charges, such as shipping fees, special order fees, or a core fee.
A core fee applies to specific products containing reusable components such as starters, steering boxes, transmissions, brake shoes, or water pumps. When the core is returned, the manufacturer refunds or credits the fee. For questions regarding core returns, customers may contact our Customer Service team.
If additional fees apply, a representative will notify you by phone or email for confirmation. Additional charges or fees are nonrefundable.
Refund
Refunds are issued only to the original form of payment or as store credit if applicable. Processing typically takes 3-5 business days, but may take longer depending on your financial institution. For returned products, refunds are processed once the item has been received, inspected, and approved. Customers who prefer not to wait may choose to receive store credit instead.
Store Credit
Store credits are issued by a Customer Service representative and do not expire. Credits cannot be combined with promotional codes and may only be used by the original recipient. Store credits are non-refundable and cannot be converted into CAD currency. To redeem the store credit, contact our sales team with the provided reference number.