Products and Orders
Stock Availability: All product availability listed on the website are subject to change as it is updated every 24-48 hours. In the event that an in-stock item sells out and becomes unavailable, you will be notified via email.
TPMS: Our technician will program/configure the TPMS to the vehicle on your order prior to shipping out; however, relearning may still be required. A scanning tool is needed to activate the TPMS sensors, which can be done at most auto shops.
Product Description: PartsEngine.ca will make every effort to ensure that product descriptions, specifications, images, and other content on this site are error-free and up-to-date; however, we do not warrant the completeness or accuracy of this information. Product images, for example, may not represent the exact product as they may be a generic image.
PartsEngine.ca reserves the right to correct any errors, inaccuracies, or omissions and to change or update prices or information on the website without prior notice. If a product received is not as described on our website, we can assist with returning the product; however, it must meet the conditions outlined in our Returns Policy.
We value your feedback. If any inconsistencies or inaccuracies are found, please contact our Customer Service Team.
Fitment: While we strive to provide accurate fitment information, we cannot guarantee compatibility with every vehicle configuration. Fitment check on our website is based on stock vehicles, and any modification or customization must be noted at the time of purchase. Some products will require vehicle details for fitment; however, customers are encouraged to verify the suitability and compatibility of any product before purchase and installation. Please contact one of our sales representatives to directly assist you with confirmation of fitment.
Please test fit products before use or installation and keep the original packaging and components, as the product will be deemed non-returnable if installation is attempted or missing original packaging. For wheels, please always dry test before mounting as they cannot be returned once mounted.
Please note that products that are labelled as ‘Universal Fit’ does not mean the part will fit any vehicle. It is only indicating that the part is not vehicle-specific; it is not designed to fit one or a select few vehicles.
Manufacturing Date: Due to the nature of the inventory system and variability in stock, PartsEngine.ca is unable to provide the Department of Transportation (DOT) on a tire or product manufacturing date prior to shipping an order. All products meet strict quality standards and are stored in optimal conditions.
For tires, they can be stored for 6 years before being sold without compromising its structural integrity or affecting the materials it is made of, as they are stored in a temperature controlled environment. Return requests due to manufacturing date may incur return fees.
Price Error: We strive to ensure that all product prices are accurate. Human or technical errors can occur and we are constantly taking steps to prevent it from happening. In the event that a product is listed at an incorrect price due to technical glitches, human errors, or other unforeseen issues, PartsEngine.ca reserves the right to refuse, modify, or cancel any orders placed at the incorrect price.
If your order is affected by such an error, we will notify you as soon as possible with options.
Price Match: Nobody beats PartsEngine.ca's prices. An item that is found at a lower price online, in-store, or in-print may be qualified for price matching at 5% of the difference. We offer price matching for in-stock products priced in Canadian Dollars (CAD) from authorised Canadian retailers. The products must match the exact brand and part number as shown on PartsEngine.ca and must include all shipping costs, taxes, and other charges. Price matches are calculated at PartsEngine.ca’s lowest advertised price.
The following are excluded from the Price Match Policy:
- Tires
- Products sold on “Special Sales” such as:
- Black Friday
- Cyber Monday
- Boxing Day
- Liquidation
- Discontinued Items
- Financing Offers
- Products sold by the following sellers:
- Marketplace sellers such as Amazon.ca
- Resellers such as eBay.ca
- Sellers whose products are refurbished or liquidated
- Products that are at a lower price due to advertising or pricing error, and misprint
For in-store price matching, an official invoice that includes the company’s letterhead is required.
PartsEngine.ca reserves the right to refuse any price match requests at its sole discretion.
Price Protection: If the price of the product has decreased within 10-business days from the date of purchase and your order has not been processed or shipped by PartsEngine.ca, you would be eligible for price protection (excluding products purchased during a promotional sale or at a discounted rate). The difference between price purchased and current retail price will be issued in the form of a store credit.
Products placed over 10-business days and that have been shipped or delivered are not eligible for price protection. Products that require a special order or price matched products are excluded from our Price Protection Policy.
Sale or Promotion: At PartsEngine.ca, our promotional offers will be communicated through our website, email newsletters, or any other approved communication methods. Each offer will have its own set of terms and conditions, which are agreed upon once the promotion is applied to the purchase.
Some exclusions apply. Please refer to the promotions page for further details. Promotional codes cannot be stacked on an order, and cannot be used on orders that have already been processed to ship or delivered.
PartsEngine.ca reserves the right to refuse any promotional offers or discounts.
Special Order: If an item requires a special order, this will be shown on the product page, at check out, and on the auto-generated order invoice. Alternatively, you will receive an email notification.
Special orders are procured from manufacturers or alternate suppliers outside of our standard stocking routines to fulfil a specific order. As a result, special orders cannot be cancelled, returned, or may incur a restocking fee of 10%-30% if deemed eligible to cancel or return.
All quoted timelines for special orders are estimates only. Actual delivery timeline depends on the manufacturer's lead time or transit timelines and are subject to change. Some special order products may incur additional fees.
Request or Adjustment: If you would like to make a request on your order or wish to modify it, please add it into the notes of your order or notify us immediately before your order is processed. Mount and balance orders may not be altered after the order has been placed on our website. We will do our best to accommodate adjustment requests.
If your order has already been processed, any adjustments cannot be guaranteed. Reship fees may apply in the event that an order cannot be changed.
Inspection: Upon receipt of your order, please thoroughly inspect the package and its contents. Ensure that all items are present and are not damaged, defective, missing, or incorrect. Any discrepancies must be reported to our Customer Service team within 48 hours of delivery (24 hours for LTL/freight shipments). If you experience any issues, please refer to our returns policy for further details.
Please retain all original packaging materials, including boxes or protective materials, until your issue has been resolved. This may be necessary if an inspection by the shipping carrier is required or if the item must be returned.
Failure to inspect your order and report any issues within the specified time frame may affect your eligibility for returns, exchanges, refunds, or compensation.
Cancellation: We offer cancellations on orders which have not yet entered the processing or shipping phase (restrictions apply).
To cancel an item on order, please reach out to our Customer Service Team who will be happy to assist. We suggest submitting a ticket and calling our Customer Service line to ensure your order is cancelled prior to it being shipped.
While we strive to accommodate cancellation requests whenever possible, we cannot guarantee that all cancellation requests will be fulfilled. We are unable to revise or stop a shipment after it has been processed or has entered the shipping cycle. In the event that an order cannot be cancelled and you no longer wish to keep your order, we recommend setting up a return after its arrival, however return fees will apply. Refusing a shipment may delay the return process by 30 days and may incur additional charges.
Orders made to be held for pick up cannot be cancelled or returned after the 90 day mark from when your order was indicated as ‘ready for pick up.’
Payment
Ordering and Payment: Payment for orders must be made in full at the time of purchase. PartsEngine.ca reserves the right to accept or reject any order at our sole discretion. Parts Engine reserves the right to refuse service or cancel an order at our sole discretion.
At PartsEngine.ca we offer the following payment options:
- Visa/VisaDebit
- Mastercard
- Amex
- Affirm Instalment
Once an order is placed, an automated email will be sent confirming your order has been received and your payment has been processed. Prices for products on the website are listed in Canadian Dollars before tax or additional fees and are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed.
All payments are processed securely through our payment gateway. We do not store or have access to your payment information.
All transactions are subject to payment verification. If there is a discrepancy between the billing address on record with the bank institution and the address on the invoice, your order may be held for review. Although the transaction may be completed, if it is flagged by our payment gateway, we will need to conduct a secondary check. This may cause a delay in your order processing time.
If a verification cannot be completed, PartsEngine.ca reserves the right to cancel your order for a full refund or your order may be subject to an additional verification process from our internal department.
Additional Fee: PartsEngine.ca offers a variety of products and some products may incur additional costs/fees, such as shipping charges, special order fees, or a “Core Fee”. Items with a core charge/fee contain components or materials that can be reused to make a new part. Starters, steering boxes, transmissions, brake shoes/callipers and water pumps are just a few examples of, but not limited to, parts that may have a core charge. When you return the old part (the core), the manufacturer will refund/credit the core charge. Should you have any inquiries regarding the return of a core once you receive your new product, you can reach out to our Customer Service Team or the manufacturer directly. Should a product require additional fees, you will be contacted via email or phone from a Customer Service Representative.
Refund: Refunds will only be issued to the original form of payment or in the form of a store credit. If you are returning a product, the refund will only be issued after the product has been received, inspected, and processed. Our processing time for refunds is approximately 5-10 business days, but the refund may take more time to be reflected on your bank statement depending on the bank institution. If you wish to forego the processing time you may opt for store credit that can be used towards your future purchases.
Store Credit: Store credits may be provided by a Customer Service representative. There is no expiration date; however, there are restrictions. Store credits cannot be stacked on top of promotional codes and may only be used by the customer it was given to. To use the store credit, please contact our sales team at 1-877-920-3778 line 1 with the reference number, and they will manually apply this to your order.
Shipping and Pickup
Shipping and Delivery: The average order processing time is 2-3 business days for in-stock items. Additional processing time may be required during peak seasons or promotional periods, or with products that require special handling, such as oversized items. Delivery timelines may vary depending on stock availability and the shipping address.
Once your order has been processed and prepared for shipping, a tracking number with the carrier details will be emailed to you. PartsEngine.ca reserves the right to choose the carrier with whom to delegate packages. We do not offer expedited services. PartsEngine.ca will ship products to the address specified on your order. Shipping windows are estimates and may vary depending on location, service, product size, and weather.
We here at PartsEngine.ca offer free ground shipping within Canada for most products. Some restrictions do apply (may require additional shipping charges):
- Shipments to Northwest Territories, Yukon, Nunavut, certain areas in Labrador
- Shipments to rural areas or locations with very limited access to our carriers
- Certain oversized products or products that require special handling
In the case where your order requires additional shipping charges, you will be contacted by our Customer Service Team through either phone or e-mail to receive a confirmation for the additional freight charge or for a full refund should you not wish to proceed.
Shipping Issue: TIf you notice an issue with your shipment, please reach out to our Customer Service Team immediately and we will work to assist you with a resolution. If your item was lost by the carrier, we will help file a claim on your behalf (lost shipments must be reported to PartsEngine.ca within a 1-week period from the last update on the tracking). We cannot guarantee the duration of a claim or compensation amount from a carrier claim. If the carrier deems the package has been delivered and you believe that it might have been stolen, we will help file a report with your local authorities.
Please note that PartsEngine.ca may not require a signature upon delivery. If a signature request is required, it is up to the carrier's discretion to physically tender packages to the recipient to only receive a name or capture signatures. Signature requests cannot be removed from the package once shipped. Please ensure you or a designated consignee will be available to receive the package. A package will be returned back to the shipper after 3 failed delivery attempts or after failure to pick up the package from the carrier depot within 3-5 business days. If returned, inbound, outbound, or reship fees may incur.
If your package is returned to us due to an input error with your shipping address, a return fee may apply. We can either reship the item for additional shipping charges if the item is in stock, or a return process can be initiated.
Pick Up: When placing an order with PartsEngine.ca, we offer the option to pick up your order at our Richmond Hill, Ontario facility. Please allow 3-5 business days for your order to be processed for pick up, as we do not offer same-day pick-ups. You will be notified via email once your order is ready for pick up.
At the time of pick up, please thoroughly inspect the item before accepting the package. Any damage claims or discrepancies reported after the pick-up has been made may be denied. You may refuse the package if it is not in satisfactory condition; however, please allow ample time for a replacement.
Pick-ups must be made within 90 days. After 90 days from the ‘ready for pick up’ status, PartsEngine.ca has the right to refuse any cancellation or return requests.
LTL Shipping
LTL Shipping: If your item is considered oversize and must be delivered by LTL (Less Than Truckload) or freight/pallet services, we require a valid phone number that is properly monitored throughout the day for the carrier to schedule a delivery appointment. Please ensure you or a designated consignee will be available to sign for the LTL shipment.
To safeguard your interests and ours, please refrain from signing the Bill of Lading (BOL) before thoroughly inspecting the shipment. By signing the BOL, it confirms the shipment was received in good condition, void of issues, defects, damages, or missing parts. If any damage or discrepancies are reported after signing the BOL, any claims may be denied.
Storage or return fees resulting from failure to communicate or accept cargo from the carrier will be passed onto the end user.
LTL Inspection Guideline:
- Ensure the phone number left on file is valid and monitored. The carrier may require a delivery appointment to be made prior to arrival.
- Be available (or appoint someone to be available) to receive and inspect the shipment.
- Inspect the shipment thoroughly for any signs of damage or missing items. Note any damages or discrepancies on the delivery receipt or bill of lading before signing OR refuse the shipment. Make sure to take photos of the issues and packaging. Notify us within 24 hours of any damages or discrepancies.
- If the shipment is damaged to the extent that it cannot be received, refuse the delivery, take photos, and note the reason for refusal on the delivery receipt or bill of lading.
Following this guideline will assist with finding a resolution and prevent additional charges, delays in processing, or refusal of your claim.
Returns
Return or Exchange: We stand behind the quality of our products and we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product for a refund within 30 days of delivery or for a store credit within 31-90 days of delivery/ready for pick up status; however, it must meet our return requirements (restrictions apply, please see below).
Restrictions:
- Items which are used, installed (attempted or otherwise), or altered are non-returnable
- Items missing original packaging, components, or paperwork are non-returnable
- Items sourced on “Special Order” are non-returnable or may be subject to restock fees
- Discontinued or final sale items are non-returnable
- Items discontinued since the time of purchase may be eligible for store credit only
- Ready to go Packages or Mount and Balance Orders are non-returnable
- Products of chemical compositions (detailing liquids, lubricants, etc.) are non-returnable
- Electronics are non-returnable
- Some UnderCover brand tonneau covers are non-returnable
- Rough Country is deemed non-returnable after 30 days from delivery or pick up
The following tires are non-returnable:
- Yusta
- Haida
- Greentrac
- Kanati
- Suretrac
- TerraMax
- iLINK
The following wheels are non-returnable:
- Drillable wheels
- Braelin
- Armed Off-Road
- Armed Street
- Armed Syndicate
- UFO
Shipping charges or special order fees for processing or shipping your order are non-refundable. In the event that a non-returnable item is reported as faulty or defective within 30 days of receiving, we can offer a return for either a replacement or store credit.
The following products will incur a restocking fee if approved for return:
- Yakima - 15% restocking fee
- DK2 - 15% restocking fee
- LTL/Freight (over 150 lbs or large items) - 15%-30% restocking fee
- Magnaflow - 20% restocking fee
- Thule - 20% restocking fee
- Vision Wheels - 20% restocking fee
- Weigh Safe - 20% restocking fee
- Fiberglass Caps - 50% restocking fee
PartsEngine.ca reserves the right to refuse returns that do not meet the Returns policy. If a returned item is refused, we will require a prepaid shipping label to ship the refused item back to you. Please respond within the stated timeline to prevent disposal of the refused item. Once disposed, no refund/credit/replacement will be issued.
To initiate a return or exchange request, please submit the request through the Online Return Form. Please be advised that return fees or freight charges may apply.
Return Processing Once a return or warranty request is submitted, please wait for instructions with an assigned return merchandise authorization (RMA) number before returning a product. Any returning items without the RMA number will be refused or will incur additional fees. Once the RMA number is provided, it is only valid for 30 days.
Return Shipping Label Once a return request has been approved, you may use a carrier of your choice to return your order at your own discretion or use our shipping label for a fee. The fee will be covered if the return is the result of PartsEngine.ca’s error.
Prior to shipping the returning products, we strongly suggest inspecting the package and taking photos to document the original condition of the product and to avoid potential complications with returns inspection. All returns must be inspected by our warehouse team before a refund or exchange can be processed.
Each return label we provide is linked to a specific returning product and return merchandise authorization (RMA) number. Please ensure that it is clearly attached to the packaging of the correct product submitted for return. Please refrain from returning multiple items in one shipment unless instructed to, otherwise you may not receive the correct compensation or the return may be refused.
Damaged Upon Arrival
Damaged Items: To guarantee a quick resolution, please thoroughly inspect your package upon arrival and report any damages or defects immediately. Please ensure to keep all the original packaging and accessories and do not attempt to use or install the product, otherwise the claim may be denied. All damage claims must be accompanied with pictures of the damages to the packaging and product, as well as the shipping label. You will receive an email if more information is required.
With ground shipments, if the package is not in acceptable condition, please take photos of the damages or issues, refuse the delivery, and notify us right away. Please note that refusing the delivery may delay the return process.
With LTL/freight shipments, if there are discrepancies, damages, or issues with the shipment, please refuse the delivery and provide photos for the damage claim. Please do not sign the BOL unless the item has been thoroughly inspected and confirmed to be received in good condition or any claims may be denied. Please refer to our LTL Shipping policy for more details.
Please report all shipping or product damages within 48 hours (24 hours for LTL/Freight) of the delivery date to avoid issues or refusals of claims. Any damaged products reported after may not guarantee a replacement or compensation.
Shipping Error
Shipping Error: Please check your item for any discrepancy as soon as it is delivered. If you have received an incorrect product from what was ordered, please reach out to our Customer Service Team immediately to have the product exchanged for the correct one. Any shipping errors that are not reported within 30 days from receival will be refused. The product must be in new condition with the original packaging and components.
Fitment Issue
Please test fit products before using or installing, and do not dispose of the packaging or content. If you experience any fitment issues, we can assist with exchanging the product as long as it meets our return requirements (fees may apply).
We urge you to conduct a dry test fit prior to installation, as used or altered products will be considered ineligible for return. For wheels, we strongly suggest dry testing before mounting, to ensure fitment.
If you have a fitment issue and the product has been used, please contact our Customer Service Team or the manufacturer’s technical support to troubleshoot the issue.
Missing Part or Component
Upon receiving and inspecting the product, if there are missing components, please do not attempt installation and keep the original packaging. To ensure the completion of your order, please reach out to our Customer Service Team to assist with either sourcing the missing part or in some cases, processing an exchange. Please report within 30 days of receival to ensure a quick resolution and to avoid any issues.
Warranty
Warranty Policy: PartsEngine.ca follows the warranty policy stipulated by the manufacturer. Please refer to the warranty policy on the manufacturer’s website for detailed information on coverage and limitations.
Should you experience a warranty issue with your product during use, we suggest reaching out to the manufacturer first to file the warranty claim. If you wish to file the claim through us, please contact our Customer Service Team to request for more information on the warranty claim procedures. We can file the warranty claim on your behalf; however, please allow ample time for the warranty process. Shipping charges and/or replacement price difference may apply depending on the manufacturer or product.
Disclaimer
Disclaimer: By purchasing or installing an item from PartsEngine.ca, the customer acknowledges and agrees that PartsEngine.ca will not be liable for any claims, damages, injuries, losses, additional charges, or legal issues that may arise from the purchase or use of an item.
While we make every reasonable effort to ensure the timely delivery of purchased products, PartEngine.ca will not compensate for delays beyond our control, such as issues arising from customer errors, third-party service providers, or shipping carrier issues.
PartsEngine.ca will not reimburse additional charges, such as installation fees, labour charges, loss, damages, shipping fees, etc. incurred from the following, but not limited to:
- inaccurate product listings
- improper fitment
- lost or missing or defective products
- warranty claims
- performance and reliability issues
- vehicle issues or damages
- loss of time travelling or at work
- loss of use of vehicle
PartsEngine.ca will not exceed the actual amount paid for the product.