Policy Terms
Welcome to PartsEngine.ca. By placing an order with us, you agree to the following policies.
Products
Stock Availability
Product availability is updated every 24-48 hours and may change without notice. If a product becomes unavailable after your order is placed, we will notify you via email.
TPMS Sensors
TPMS will be pre-programmed for your vehicle before shipping. However, a relearn procedure may still be required, and activation generally requires a scan tool, which most auto shops provide.
Product Descriptions
PartsEngine.ca aims to keep all product listings accurate and up to date. Every effort is made to provide the right descriptions, images, and specifications, but occasionally details may vary. Some images may be for reference only and may not reflect the exact product. PartsEngine.ca reserves the right to correct errors or update product information without notice.
If a product does not match its description, our team will assist with a return or exchange if the product is in accordance with our Returns Policy.
Fitment Guidelines
Fitment information applies to stock vehicles only, and compatibility cannot be guaranteed for all vehicle configurations. Vehicle modifications must be disclosed at the time of purchase. We strongly suggest customers contact our sales team to confirm suitability prior to installation.
All products should be test-fitted before installation, and original packaging and components must be retained. Installed or incomplete products are non-returnable. Wheels must be dry-fitted before installing tires, as mounted wheels cannot be returned.
Products labelled ‘Universal Fit’ do not guarantee compatibility with all vehicles. It is designed to fit a wide range of vehicles, but may not be suitable for every application.
Manufacturing Date
PartsEngine.ca cannot provide specific DOT or manufacturing dates prior to shipping. All products meet quality standards and are stored in optimal conditions. Return requests based on manufacturing date may be subject to return fees.
Pricing
Price Discrepancy
PartsEngine.ca aims for accurate product pricing, though errors may occur. If a product is listed incorrectly, PartsEngine.ca reserves the right to refuse, modify, or cancel the order, and customers will always be notified if affected. Prices are subject to change without notice.
Price Match
Nobody beats PartsEngine.ca's prices. If you find an in-stock product at a lower price from an authorized Canadian retailer—whether online, in-store, or in print—we’ll match it and give you an extra 5% off the difference. The product must match the brand name and part number, and the competitor’s price must be in CAD including shipping, taxes, and other fees.
For in-store or printed ads, we require an official quote on the retailer’s letterhead, dated within five business days of your request.
Exclusions:
- Tires
- Products sold on special sales (e.g. Black Friday, Cyber Monday, Boxing Day, liquidation, discontinued items, financing offers, etc.)
- Products from marketplace sellers (e.g., Amazon.ca), resellers (e.g., Bay.ca), or refurbished/liquidated goods
- Items discounted due to advertising, pricing errors, or misprints
Price matches are based on PartsEngine.ca’s lowest advertised price.
Price match requests must be submitted before an order is placed. Price match requests can’t be applied to orders that have already been processed or shipped. If you submit a request after placing your order but before it has been processed or shipped, any approved price match will be issued as store credit. Once approved, the price match offer is valid for 3 business days.
PartsEngine.ca reserves the right to refuse any price match requests at our sole discretion.
Price Protection
If a product’s price drops within 10 business days of purchase and your order hasn't been processed or shipped, you may be eligible for store credit reflecting the difference between the purchase price and current retail price. Orders shipped, delivered, or are older than 10 business days are not eligible. Products purchased on sale, at a discount, as a special order, or through a price match are excluded from the Price Protection Policy.
Sale or Promotion
PartsEngine.ca promotions are announced through our website, email, and other approved channels. Each offer comes with its own terms and conditions, which are agreed upon once applied to the purchase. Details can be found on our promotion page. Exclusions may apply.
Promotion or discount codes cannot be stacked and cannot be applied to orders that have already been processed or shipped. PartsEngine.ca reserves the right to refuse any promotional offer or discount.
Orders and Cancellations
Mounting and Balancing
Mount and balance orders require an additional 4-7 business days, with possible delays during the peak season. Once placed, these orders cannot be altered, cancelled, or returned. Approved changes or cancellations will incur a 20% fee and may incur further delays.
Tires with white lettering are mounted facing inward unless otherwise requested at the time of purchase on the order notes.
Special Order
Special order products are indicated on the product page, at checkout, and on your invoice, or you may be notified by email. These items are procured from manufacturers or suppliers outside of our standard stocking routines and cannot be cancelled or returned. If eligible, cancellations or returns may be subject to a 10%-30% restocking fee. By placing the special order or asking to proceed, you agree to these terms.
Some products may incur additional fees. Timelines provided are estimates and may vary or change based on production or transit delays. PartsEngine.ca reserves the right to cancel special orders.
Request or Adjustment
To make a request or modify your order, please include it in your order notes at checkout or contact us immediately before the order is processed. We will make every effort to accommodate, but changes after processing cannot be guaranteed and may result in return fees or additional fees.
Inspection
Orders are to be inspected upon delivery for missing, damaged, or incorrect items. Discrepancies or issues must be reported within 48 hours of delivery (24 hours for LTL/freight) to our Customer Service team. Failure to report issues within the required time frame may affect eligibility for returns, exchanges, refunds, or compensation.
Keep all original packaging and components and do not attempt installation until resolved.
Cancellation
Please contact our Customer Service Team promptly via email or phone to request a cancellation (restrictions apply). While we try to accommodate requests, cancellations are not guaranteed. We are unable to revise or stop a shipment after it has been processed or has entered the shipping cycle.
Approved cancellation of mount and balance packages will incur additional fees.
If cancellation is not possible, you may return the product after delivery in accordance with our Returns Policy, though fees may apply. Refusing delivery may delay the return process by up to 30 days and could incur additional charges.
Orders held for pickup cannot be cancelled 30 days after being marked “ready for pickup.”
Payment
Ordering and Payment
All our products are listed in Canadian Dollars before taxes or additional fees and are subject to change without notice. The price charged will be the one in effect at the time the order is placed.
All orders must be paid in full at the time of purchase. We accept Visa, Visa Debit, Mastercard, American Express, and Affirm Installments. Once an order is placed, an automated confirmation email will be sent to confirm your order and payment.
All payments are processed securely through our payment gateway. We do not store or have access to your payment details.
All transactions are subject to verification. If the billing address on file with your bank does not match the invoice address, your order may be delayed for review and may require additional verification. If a verification cannot be completed, PartsEngine.ca reserves the right to cancel your order for a full refund or request additional documentation.
PartsEngine.ca reserves the right to accept or reject any order at our sole discretion and may refuse service or cancel if necessary.
Additional Fee
Certain products may incur additional charges, such as shipping fees, special order fees, or a core fee.
A core fee applies to specific products containing reusable components such as starters, steering boxes, transmissions, brake shoes, or water pumps. When the core is returned, the manufacturer refunds or credits the fee. For questions regarding core returns, customers may contact our Customer Service team.
If additional fees apply, a representative will notify you by phone or email for confirmation. Additional charges or fees are nonrefundable.
Refund
Refunds are issued only to the original form of payment or as store credit if applicable. Processing typically takes 3-5 business days, but may take longer depending on your financial institution. For returned products, refunds are processed once the item has been received, inspected, and approved. Customers who prefer not to wait may choose to receive store credit instead.
Store Credit
Store credits are issued by a Customer Service representative and do not expire. Credits cannot be combined with promotional codes and may only be used by the original recipient. Store credits are non-refundable and cannot be converted into CAD currency. To redeem the store credit, contact our sales team with the provided reference number.
Shipping and Pick up
Processing
In-stock products are typically processed to ship within 2-3 business days. Additional time may be required during peak seasons, promotional periods, or for products requiring special handling, such as oversized packages.
Shipping and Delivery
Once your order is ready to ship, we’ll send you an email with the carrier details and a tracking number so you can follow its progress. Most orders are delivered within 2-7 business days once shipped. We usually ship with Canpar or FedEx, but may choose another trusted carrier when necessary. All orders are sent to the address provided at checkout, however we do not ship to PO/RR boxes. While we work hard to meet our delivery estimates, actual timelines can vary depending on stock levels, the origin and destination, the size of the package, the carrier’s schedule, and weather conditions. Please note that we do not currently offer expedited shipping services.
PartsEngine.ca offers free ground shipping on most products within Canada. Some restrictions do apply (may require additional shipping charges):
- Shipments to the Northwest Territories, Yukon, Nunavut, certain areas in Labrador
- Shipments to rural areas or locations with very limited access to our carriers
- Certain oversized products or products that require special handling
If additional shipping charges are required, customers will be contacted for confirmation or offered to cancel for full refund.
LTL Shipping
Oversized products shipped by LTL (Less Than Truckload) or freight/pallet services require a valid monitored phone number for the carrier to schedule a delivery. A recipient must be available to inspect and sign for the shipment. Failure to accept the delivery or communicate with the carrier may result in storage or return fees charged to the customer.
To safeguard your interests and ours, do not sign the Bill of Lading (BOL) until the shipment has been thoroughly inspected. By signing the BOL, it confirms the shipment was received in good condition, void of issues, defects, damages, or missing parts. All damages or discrepancies must be documented on the BOL at the time of delivery, and the shipment may be accepted or refused. Clear photographs of the issues and packaging must be taken, and PartsEngine.ca must be notified within 24 hours to assist with finding a resolution and prevent additional charges, delays in processing, or refusal of your claim.
If any damage or discrepancies are reported after signing the BOL, any claims may be denied.
Pick Up
Orders may be picked up at our Richmond Hill, Ontario facility. Please allow 3-7 business days for processing, as same-day pickups are not available. Customers will be notified by email when orders are ready. Pickup orders must be made by the credit card holder, with a photo government-issued ID.
Inspect items at pickup before accepting them. Claims for damage or discrepancies reported after pickup may be denied. Package can be refused, however replacement timelines may vary.
Orders not collected within 30 days (10 days during peak season : October 1st to January 15th) of being marked “ready for pickup” may be subject to storage fees, and PartsEngine.ca may refuse cancellations or returns beyond this timeframe.
Returns
Return or Exchange
We stand behind the quality of our products and we want you to be completely satisfied with your purchase. If for any reason you change your mind, most products can be returned within 30 days of delivery for a full refund, or within 31-90 days for store credit, provided they meet our return requirements (restrictions apply).
To start a return, simply submit the request through the Online Return Form or through a ticket on our website.
Restrictions
- Used, installed (attempted or otherwise), or altered products are non-returnable
- Products missing original packaging, components, or paperwork are non-returnable
- Special Order products are non-returnable or may be subject to restock fees
- Mount and Balance Orders are non-returnable
- Products of chemical compositions (detailing liquids, lubricants, etc.) are non-returnable
- Electronics are non-returnable
- Discontinued or final sale products are non-returnable
- Products discontinued since the time of purchase may be eligible for store credit only
- Some UnderCover brand tonneau covers are non-returnable
- Rough Country products are non-returnable after 30 days from delivery or pick up
- Drillable wheels, and Braelin, Armed Off-Road, Armed Street, Armed Syndicate wheels are non-returnable
In the event that a non-returnable item is reported as faulty or defective within 30 days of receiving, we can offer a return for either a replacement or store credit.
PartsEngine.ca reserves the right to refuse returns that do not comply with our policy. If refused, customers must provide a prepaid label for the item to be returned to them. Unclaimed refused returns may be disposed of without refund/credit/replacement.
Return and Restock Fee
Return fees or freight charges may apply.
Restocking charges may apply for the return of certain products, such as:
- Yakima - 15% restocking fee
- DK2 - 15% restocking fee
- Magnaflow - 20% restocking fee
- Thule - 20% restocking fee
- Vision Wheels - 20% restocking fee
- Weigh Safe - 20% restocking fee
- Fiberglass Caps - 50% restocking fee
- LTL/Freight (over 150 lbs or large items) - 15%-30% restocking fee
Return Processing
All return or warranty requests require prior authorization and must follow the provided instructions before products are returned. Approved returns must have the assigned return merchandise authorization (RMA) number noted on the returning product. This is valid for 30 days. Unauthorized returns or returns without an RMA may be refused or subject to fees.
Return Shipping Label
Customers may ship returns using their own carrier or request a PartsEngine.ca label for a fee. Fees are waived if the return is the result of our error.
Before shipping, customers should photograph the product and packaging to document its condition. All returns are inspected before refunds or exchanges are processed.
A provided return label is tied to a specific product and its assigned RMA number and must be clearly affixed to the correct package. Do not combine multiple products in one shipment unless instructed, as this may result in incorrect compensation or refusal of the return.
Warranty
PartsEngine.ca follows the warranty terms provided by each manufacturer. The terms of coverage and limitations can be found on the manufacturer’s website. Warranties are subject to inspection and approval from the manufacturer.
Customers may file the warranty claim with the manufacturer directly, or through our Customer Service Team. If PartsEngine.ca files the claim, additional processing time may be required. Details and instructions for the procedure will be provided by email. Replacement costs or shipping charges may apply depending on the manufacturer’s policy.
Tire warranty claims submitted through PartsEngine.ca require the customer to repurchase the same product through our website before the claim can be processed.
Delivery and Product Concerns
Shipping Issue
If there is an issue with your shipment, contact Customer Service immediately. Lost shipments must be reported within one week of the last carrier update. We will assist with filing claims, though results and timelines are determined by the carrier.
In the event a carrier deems a package as delivered and the customer believes it to have been stolen, we will assist in filing a report with the appropriate local authorities. PartsEngine.ca will not be held liable for such loss and is not obligated to issue a replacement, refund, or compensation.
Signature may or may not be required upon delivery. Capturing the signature is at the carrier’s discretion. Signature requests cannot be removed from the package once shipped. Please ensure there is a designated consignee to receive the package. Packages may be returned after failed delivery attempt/s or after a depot hold of 3-5 business days. If returned, reshipment and related fees may apply. Address errors resulting in returned shipments may also incur fees.
Damaged Upon Arrival
We know how disappointing it can be to receive a damaged or defective product. Our team is here to make the process simple and ensure you receive a proper replacement as quickly as possible.
To ensure a smooth process, shipments must be inspected upon delivery. Keep all the original packaging and accessories and do not attempt to use or install the product, otherwise the claim may be denied. All damage claims must be accompanied with pictures of the shipping label and of the damages to the packaging and product.
Shipments may be refused if damaged, however allow for delays. Do not sign the BOL for LTL shipments unless the product has been thoroughly inspected and confirmed to be received in good condition. If the product is damaged, indicate so on the BOL or indicate this as the reason for refusal.
All damages must be reported to our Customer Service team within 48 hours of delivery (24 hours for LTL shipments). Claims reported outside these timeframes may be denied.
Shipping Error
If you receive an incorrect item, notify our Customer Service team immediately so the error can be corrected. Shipping errors reported outside of 30 days from receival will be refused. Products must be unused, not installed, and returned in their original packaging with all components.
Fitment Issue
Products must be test-fitted before installation. Wheels must be dry-mounted, as once tires are installed or the wheels are mounted, they cannot be returned. Do not dispose of the packaging or content.
If a recommended item does not fit, we’ll arrange an exchange or return at no cost to you, so long as the product meets our return policy. If the product falls outside our return policy, our Customer Service Team or the manufacturer’s technical support to troubleshoot the issue.
Missing Part or Component
Report missing parts or components within 30 days of delivery. Do not install the product and keep all packaging intact. Customer Service will assist with sourcing missing parts or arranging an exchange.
Disclaimer
By purchasing or installing a product from PartsEngine.ca, the customer acknowledges and agrees that PartsEngine.ca is not liable for any claims, damages, injuries, losses, additional charges, or legal issues that may arise from the purchase, installation, or use of any product.
While we make every reasonable effort to ensure the timely delivery of purchased products, PartEngine.ca will not compensate for delays beyond our control, such as issues arising from customer errors, third-party service providers, or shipping carrier issues.
PartsEngine.ca will not reimburse additional charges, such as installation fees, labour charges, loss, damages, shipping fees, etc. incurred from the following, but not limited to:
- Inaccurate product listings
- Improper fitment
- Lost or missing or defective products
- Warranty claims
- Performance and reliability issues
- Vehicle issues or damages
- Loss of time travelling or at work
- Loss of use of vehicle
- Carrier or third parties
PartsEngine.ca will not exceed the actual amount paid for the product.