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Shipping

The average order processing time is 2-3 business days for in stock items. Please note that during peak seasons or promotional periods, or with oversized products or products that require special handling will require additional processing time.

Once an order has been processed and prepared for shipping, a tracking number with the carrier details will be emailed to you. Shipping windows are estimates and may vary depending on location, service, product size, and weather. Please allow ample time for your order to arrive.

PartsEngine.ca reserves the right to choose the carrier with whom to delegate packages. It is up to the carrier's discretion to physically tender packages to the recipient or capture signatures.

Here at PartsEngine.ca, we offer free ground shipping within Canada for most products.

Some restrictions do apply (may require additional shipping charges):

  • Shipments to Northwest Territories, Yukon, Nunavut, certain areas in Labrador
  • Shipments to rural areas or locations with very limited access to our carriers
  • Certain oversized products or products that require special handling

In the case where your order requires additional shipping charges, you will be contacted by our Customer Service Team through either phone or e-mail to get your confirmation on the additional freight charge or for a full refund should you not wish to proceed.

Shipping Issues

If you notice an issue with your shipment, please reach out to our Customer Service Team immediately and we will do our best to assist you to resolve the issue. If your item was lost by the carrier, we will help file a claim on your behalf free of charge. (Lost Shipments must be reported to PartsEngine.ca within a 1-week period from the date of delivery) We cannot guarantee the duration of a claim or compensation amount from a carrier claim. If the carrier deems the package has been delivered and you believe that it might have been stolen, we will help file a report with your local authorities.

Please note that PartsEngine.ca may not require signature upon delivery. PartsEngine.ca is not responsible for any lost or stolen items.

If a signature is required for delivery, only 3 delivery attempts will be made by the carrier before returning the package back to the sender. If you would like us to reship the package, additional shipping fees may be charged.

If your package is returned to us due to an error in your address and you would like us to reship the order, either the shipping costs will be charged for both ways, or the return process will be started and a refund will be initiated.

LTL Shipping

If your item is considered oversize and must be delivered by LTL (Less Than Truckload) or Pallet services, we require a valid phone number that is properly monitored throughout the day for the carrier to schedule a delivery appointment.

Please ensure you or a designated consignee will be available to sign for the LTL shipment. Before signing any paperwork acknowledging the product was received in good condition, thoroughly inspect the shipment for damages, defects, or missing parts.

Claims for damages or issues made after the paperwork is signed will not be accepted by the carrier.

Any storage fees resulting from failure to communicate or accept cargo from the carrier will be passed onto the end user.

LTL deliver inspection guideline:

  1. Ensure the phone number left on file is valid and monitored. The carrier may require a delivery appointment to be made prior to arrival.
  2. Be available (or appoint someone to be available) to receive and inspect the shipment.
  3. Inspect the shipment thoroughly for any signs of damage or missing items. Note any damages or discrepancies on the delivery receipt or bill of lading before signing. Notify us immediately of any damages or discrepancies.
  4. If the shipment is damaged to the extent that it cannot be received, refuse the delivery and note the reason for refusal on the delivery receipt or bill of lading.

Please note that failure to follow these guidelines may result in additional charges, or delays in processing your claim or replacement.

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